Don't see the answer to your specific question below? Reach out to us and we'd be happy to help you!
Returns
Do You Accept Returns?
We do not accept returns as each item is handmade.
Shipping
What Are Your Shipping Times?
Once an order is placed, please provide us 1-3 business days to process your order. You'll receive shipping information once your package is ready to go!
What shipping providers do you use?
We will use USPS, UPS, or FedEx to ship your packages.
Products
What Kind of Fabrics Do You Use?
We use quilting fabrics, which are cotton based. Floss prisms are lined with a polyester foam material to be able to handle the puncturing of embroidery needles.
What is a floss prism?
A floss prism is a triangular prism constructed so stitchers can pre-thread multiple needles and wrap the floss and needles around the prism. This is to help speed up the process of stitching, provide a safe place to hold your needles and thread while working, and to add some style and fun to the experience of stitching!
Are floss prisms handmade?
Yes! Each floss prism is carefully crafted by Kirsten Serio. Due to the nature of handmade items, each floss prism will be slightly different. Fabrics may vary slightly in color based on the images you see on the screen.
Can I request specific fabrics for floss prisms that aren't on your website?
Yes! We are always looking to use new fabrics - if you have a color or theme in mind, please let us know in the "Contact" section and send us a message! We'd be glad to work with you to create a floss prism you'll love!